At FTUNEM LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our return policy below for details on how to return your items.

Return Eligibility

You may return items within 15 days of the date of purchase, provided they meet the following conditions:

  • The item is in its original condition, unworn, unwashed, and with all tags attached.
  • The item must be returned in its original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with a return authorization and further instructions on how to proceed with the return.
  3. Pack Your Return: Carefully pack the item(s) you wish to return, ensuring they are in their original condition. Include a copy of your return authorization inside the package.
  4. Ship Your Return: Send the package to the address provided in the return authorization. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refund Process

Once we receive your returned item and confirm its condition, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Once we receive your returned item, we will process your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at [email protected] . We will work with you to resolve the issue, including providing a replacement or refund.

Questions

If you have any questions regarding our return policy or need assistance, please contact us at [email protected] . We are here to help!

Thank you for shopping with FTUNEM LLC!